An extensive and comprehensive list of relevant e-commerce and warehouse industry terms, acronyms, and Shipedge specific terminology.
At Shipedge, we want to provide you with the tools and knowledge you need to be successful in business. Whether you’re a 3PL, a small business owner, or an enterprise company looking for resources to help educate and train your employees, this is the place to do it!
This glossary is updated regularly to keep up with the fast-paced environment that is e-commerce logistics.
A document that notifies a buyer of the pending and/or upcoming shipment. Usually sent electronically, it is a common EDI.
ASIN – Amazon Standard Identification Number
Identifying products using an alphanumeric identifier that is ten characters long, specific to Amazon.
API – Application Programming Interface
In the context of APIs, the word Application refers to any software with a distinct function. Interface can be thought of as a contract of service between two applications. This contract defines how the two communicate with each other using requests and responses.
AWB – Air Waybill
A document providing detailed information (destination, contact information, etc) about internationally shipped goods, issued by an air carrier. This is also referred to as an Airway Consignment Note.
A business model where one business sells its products or services to another business.
B2C – Business to Consumer
A business model where products or services are sold directly to the end consumer. This is often referred to as Direct to Consumer.
Barcode
Printed or electronically produced series of black lines and white spaces to represent a number with the ability to be interpreted by various types of scanning machines.
Batch Picking
The process of picking products in a warehouse in large groups.
Bins
Containers in a warehouse storage system, often where large numbers of a single product is stored. Bins may vary in shape and size.
BIN_ASC – Bin Ascending
An inventory rotation method in which inventory is pulled from the lowest BIN number first.
Counting all items in a specific location without knowing ahead of time what the total quantity should be.
Blind Receiving
The process of getting inventory without any information related to products, quantities, shipper, purchase order (PO), supplier, or other essential information needed to streamline the inbound process.
BOM – Bill of Materials
An extensive list of raw materials used to construct a product. A BOM may contain additional notes and instructions to be used in building the final product, including, necessary quantities, types of measurements, notes to help a user better understand the building process, machinery or equipment/tools needed, or any other necessary information.
Brick and Mortar
A business operating out of a traditional, physical storefront location or office.
BRP – Best Rate Plan / Best Rate Possible
This is a rate shopping feature within Shipedge that allows the warehouse to rate show between preconfigured shipping methods and automatically selects the cheapest one.
Business Items
Nearly any product or service that a business utilizes to generate revenue (excluding real estate). Products created for sale, purchased for resale, services, or digital content are all examples of goods intended for sale to customers of the business.
A consumer sells a product or service to another consumer. The Facebook Marketplace or eBay are examples of spaces for C2C transactions to occur.
Cartonization
A process or system to determine the most efficient and cost-effective option for packaging based on the shape, weight, and volume of every picked product to be shipped.
Cloud-based
Data that is stored on a network of servers and hosted on the internet rather than on personal computers.
Consignment
The seller of an item will pay the owner the cost of the item after the item sells.
Consumer Goods
Anything intended for end-use by a customer. This does not include raw materials to be used in the production of more goods.
Corporation
A legal business entity that is separate from its owners. Corporations legally possess many rights and responsibilities in the way individuals do. Different states and laws may dictate how they’re treated.
Cross-Docking
The process of unloading products and transferring them directly from inbound to outbound transport.
Cycle Counting
The process of physically counting inventory in select areas or locations of a warehouse.
A location in the fulfillment process that processes products for delivery to other locations or end-users.
Dropshipping
A seller indirectly manages inventory after a buyer makes a purchase, the warehouse (or other location) is notified of the order by the seller and ships the product directly from the warehouse location.
DTC – Direct to Consumer
Selling a product or service to an end consumer, rather than to a business entity. This is the more modern term for B2C/Business to Consumer.
DSV – Drop Ship Vendor
Order fulfillment locations for products that are sold by certain retailers. A DSV will advertise products for sale on another business’s website, often without indicating their own business name. They stock the item, fulfill the order, and ship the product, but are not the retailer.
A unit of measure for a single product; or the smallest unit of measure that an item can be broken down into.
E-commerce
The buying and selling of products/services electronically. These transactions occur via the internet or through an online service.
EDI – Electronic Data Interchange
Allows businesses to communicate information electronically using a standardized methodology; however, standards across different industries vary widely.
ERP – Enterprise Resource Planning System
A type of software utilized by enterprise-level organizations to manage business operations like accounting, customer services (CRM), project management, and more. Examples of ERP software include Netsuite, SAP, or Oracle.
Expiration Date Management
A method of inventory management that is dictated by the expiration date of a product. A WMS will automatically flag items at or near their expiration.
Orders sold by Amazon, but fulfilled by the merchant, a 3PL, or another entity.
FEFO – First Expire First Out
An inventory picking rotation style that dictates inventory that is set to expire before other inventory of the same SKU is prioritized to leave the warehouse before those set to expire at a later date. Often associated with food, drugs, or beauty products.
FIFO – First In First Out
An inventory picking rotation style that dictates inventory first entering the warehouse first is also the last to leave.
FLFO – First Lot Number First Out
An inventory picking rotation style that dictates the lot of entering the warehouse first is also the last to leave.
First-Mile Logistics
The initial stage of the supply chain process, which involves the transportation of goods from the seller to the warehouse or distribution center. Typically includes the processes of picking up goods from the manufacturer, checking them for quality and quantity, and delivering them to the warehouse.
Flow Bin
A category of bins used for the highest velocity products in the warehouse.
FTL – Full Truck Load
A shipping carrier that transports the entire contents of an at-capacity truck load of product. Commonly used for larger shipments that fill an entire truck.
Fulfillment
The processing and shipment of ordered products from the warehouse to the consumer in a timely manner. May be accomplished in a warehouse setting, but not all warehouses are fulfillment centers.
The connection of systems, equipment, and data among various business entities, often for the purpose of increasing efficiency by performing conversions and communication processes automatically. Software integration is commonly achieved through web APIs.
Taking multiple individual SKUs and packaging them together to create a new SKU.
KPI – Key Performance Indicator
Measurable data items that can be used to determine the effectiveness of a process. KPIs vary from industry to industry and can include conversion rates, monetary growth percentages, or number of website visitors.
Employees (usually in a warehouse) that typically partake in physical work such as picking, packing, unloading, or racking.
Last In First Out
An inventory picking rotation style that dictates the oldest stocked inventory is the first to leave the warehouse.
LLC – Limited Liability Company
A business structure in the United States that can protect owners of the company from personal responsibilities and liabilities of the company.
LLFO – Last Lot Number First Out
An inventory picking rotation style that dictates the oldest stocked lot is the first to leave the warehouse
Last-Mile Logistics
The final stage of the supply chain process. This involves the transportation of goods from the distribution center to the end customer, including picking, packing, and delivery of goods to the customer’s doorstep.
Location
In warehousing, this can be a physical or virtual space where a product is currently stored in the supply chain.
Logistics
The coordinated movement of products through the supply chain. Involves the identification and planning of various teams’ actions as a product is procured, processed, sold, and shipped to an end-user.
Lot Control
An inventory expiration date management module that works in conjunction with a Warehouse Management System.
Lot Number
A designated number for the production of a particular quantity of material from a manufacturer. This is also referred to as a batch.
LP – Limited Partnership
A business entity formed between two or more business partners. One partner, called the general partner, manages all business operations and is typically unlimited in their liability for debt.
LTL – Less Than Truck Load
A shipping carrier that transports multiple small shipments that take up only part of the truck. Most commonly used for small shipments that cannot take up an entire truck load.
A measurement of how much product is required to meet the needs of consumers.
Manifest
A list of shipped items that includes information about the shipper, receiving destination, and method of transportation. Common items listed include shipper name and address, destination address, the number of items, a description of the items; the shipping carrier license number, name, and contact information.
Manufactured Products
Goods that have been processed and/or assembled, often for final consumption by users. Usually produced in mass quantities and processed by tooling, human labor, or machining.
MCF – Multi-Channel Fulfillment
Fulfillment through multiple channels outside of Amazon’s fulfillment services. For example, an Amazon MCF order received through a different sales channel (such as Shopify, WooCommerce, Magento, etc), but is sent to Amazon for fulfillment. These orders are shipped out of an Amazon warehouse despite originating from outside of Amazon.
A logistics strategy that enables companies to manage and deliver goods across multiple sales channels, providing a seamless shopping experience for customers. It involves centralized inventory management that tracks stock levels and order information across all channels – including physical brick-and-mortar locations.
OMS
Order Management System: A software system (cloud-based or downloadable) used to centralize orders across multiple selling channels and manage those orders from the beginning to end of the customer and logistics lifecycles.
Online Marketplace
A space for multiple sellers to offer items for sale at the same online location. Vendors offer goods and services to consumers, and customers can place orders directly on that website.
Order Fulfillment
The process of sending your customers the orders they purchased online.
After the order has been picked, it is given to laborers to put the order in the proper packaging and label the box.
Packing Slip
An itemized list of products shipped, denoting the quantity of each item, name, description, and other additional information the recipient needs to verify a complete shipment.
Partnership
A business entity in which two or more parties officially agree to share liabilities and profits of a business. Some partnerships agreements may include equal ownership among all parties, others may limit benefits and liabilities with certain members.
Picking
The process of finding the correct product(s) to fulfill a customer’s order in a warehouse.
PO – Purchase Order
Often the first official record in a sales transaction of goods or services, this document may contain details regarding the quantity, anticipated delivery of products, pricing, and a description of what is expected.
POC – Proof of Concept
Evidence that an idea, process, or product can successfully be implemented. Offers valuable insight into feasibility, but may not include details regarding the ultimate goal.
POS/POP – Point of Sale/Purchase
The time/place that a retail transaction occurs.
PPS – Pick Pack and Ship
A term that encompasses the process of finding a product to send to the consumer and choosing the most appropriate packaging.
Purchased Products
Goods that have been bought by customers. In e-commerce, these goods usually remain in the possession of the seller, warehouse operator, or shipper until final delivery to the consumer.
Proactive methods and processes designed to prevent mistakes and defects in production and manufacturing by creating and maintaining manufacturing process.
QC – Quality Control
Inspection of the processes and products during a manufacturing procedure to ensure high-quality items are produced.
Typically (but not always) unprocessed components, from which an end product is manufactured.
Replenishment
A receipt of fresh stock or inventory into the warehouse. This may involve the physical stocking of shelves for storage and/or the necessary inventory software updates.
Reverse Logistics
Deciding how to best deal with merchandise that has been returned to the seller or warehouse from the customer.
RMA – Return Merchandise Authorization
The process of returning a product to receive a refund, replacement, or repair during the product’s warranty period, in which both parties may come to an agreement on how to handle it.
ROI – Return on Investment
A metric used to evaluate productivity and/or quality of an investment. This is represented as a percentage of profit/loss by an amount of capital generated after a cost over a set period of time.
An approach to distributing software through online means, as opposed to buying and physically installing software to the computer. The software is managed by the host, the user is given access to the software after paying a monthly/quarterly/yearly subscription fee. This is also known as cloud-based software. An example of a SaaS is Shipedge!
Serial Number
A unique number given to an individual item to identify it. Usually used sequentially as a part of a group. For example, the serial numbers printed on money to identify its authenticity.
SFP – Seller Fulfilled Prime
A type of Amazon service similar to FBM where the product is sold on Amazon, but fulfilled by the seller or a 3PL. The seller is required to met Amazon’s metrics for shipping timeframes with Prime orders.
Shipping Label
A label attached to a package for delivery, often printed using shipping software, this contains appropriate information to properly delivery the package, typically including the origination address, the recipient name and address, and other necessary data.
SKU – Stock Keeping Unit
An alphanumeric coding system that retailers use to differentiate individual products or kits. There is no industry standard for the creation of a SKU, they are unique to every business.
Software
A program that runs on a given computer to provide functionality.
Sole Proprietorship
A business owned and operated by a single person. There is no legal distinction between the business owner and the company itself.
SOP – Statement of Process/Standard Operating Procedure
Sequential processes by which something is accomplished.
A standard measurement used to identify stock quantities. An example of this would be a product measured in eaches, boxes, and cases. A case could have 10 boxes, and the box could have 10 eaches. This would make one case equal to 100 eaches.
Warehouse Management System: A software consisting of processes and policies intended to promote efficiency and productivity at individual sites (warehouses) by keeping track of labor, inventory, shipping, and all aspects of daily operations.
Workflows
Defining the steps in a process from beginning to end.
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Accessibility
Accessibility modes
Epilepsy Safe Mode
Dampens color and removes blinks
This mode enables people with epilepsy to use the website safely by eliminating the risk of seizures that result from flashing or blinking animations and risky color combinations.
Visually Impaired Mode
Improves website's visuals
This mode adjusts the website for the convenience of users with visual impairments such as Degrading Eyesight, Tunnel Vision, Cataract, Glaucoma, and others.
Cognitive Disability Mode
Helps to focus on specific content
This mode provides different assistive options to help users with cognitive impairments such as Dyslexia, Autism, CVA, and others, to focus on the essential elements of the website more easily.
ADHD Friendly Mode
Reduces distractions and improve focus
This mode helps users with ADHD and Neurodevelopmental disorders to read, browse, and focus on the main website elements more easily while significantly reducing distractions.
Blindness Mode
Allows using the site with your screen-reader
This mode configures the website to be compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A screen-reader is software for blind users that is installed on a computer and smartphone, and websites must be compatible with it.
Online Dictionary
Readable Experience
Content Scaling
Default
Text Magnifier
Readable Font
Dyslexia Friendly
Highlight Titles
Highlight Links
Font Sizing
Default
Line Height
Default
Letter Spacing
Default
Left Aligned
Center Aligned
Right Aligned
Visually Pleasing Experience
Dark Contrast
Light Contrast
Monochrome
High Contrast
High Saturation
Low Saturation
Adjust Text Colors
Adjust Title Colors
Adjust Background Colors
Easy Orientation
Mute Sounds
Hide Images
Virtual Keyboard
Reading Guide
Stop Animations
Reading Mask
Highlight Hover
Highlight Focus
Big Dark Cursor
Big Light Cursor
Navigation Keys
Accessibility Statement
shpdev-03.shipedge.com
November 21, 2024
Compliance status
We firmly believe that the internet should be available and accessible to anyone, and are committed to providing a website that is accessible to the widest possible audience,
regardless of circumstance and ability.
To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level.
These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible
to all people: blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.
This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific
disabilities to adjust the website’s UI (user interface) and design it to their personal needs.
Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the website’s HTML,
adapts Its functionality and behavior for screen-readers used by the blind users, and for keyboard functions used by individuals with motor impairments.
If you’ve found a malfunction or have ideas for improvement, we’ll be happy to hear from you. You can reach out to the website’s operators by using the following email
Screen-reader and keyboard navigation
Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various different behavioral changes, to ensure blind users visiting with
screen-readers are able to read, comprehend, and enjoy the website’s functions. As soon as a user with a screen-reader enters your site, they immediately receive
a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Here’s how our website covers some of the most important screen-reader requirements,
alongside console screenshots of code examples:
Screen-reader optimization: we run a background process that learns the website’s components from top to bottom, to ensure ongoing compliance even when updating the website.
In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels;
descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups),
and others. Additionally, the background process scans all of the website’s images and provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag
for images that are not described. It will also extract texts that are embedded within the image, using an OCR (optical character recognition) technology.
To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on
as soon as they enter the website.
These adjustments are compatible with all popular screen readers, including JAWS and NVDA.
Keyboard navigation optimization: The background process also adjusts the website’s HTML, and adds various behaviors using JavaScript code to make the website operable by the keyboard. This includes the ability to navigate the website using the Tab and Shift+Tab keys, operate dropdowns with the arrow keys, close them with Esc, trigger buttons and links using the Enter key, navigate between radio and checkbox elements using the arrow keys, and fill them in with the Spacebar or Enter key.Additionally, keyboard users will find quick-navigation and content-skip menus, available at any time by clicking Alt+1, or as the first elements of the site while navigating with the keyboard. The background process also handles triggered popups by moving the keyboard focus towards them as soon as they appear, and not allow the focus drift outside of it.
Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.
Disability profiles supported in our website
Epilepsy Safe Mode: this profile enables people with epilepsy to use the website safely by eliminating the risk of seizures that result from flashing or blinking animations and risky color combinations.
Visually Impaired Mode: this mode adjusts the website for the convenience of users with visual impairments such as Degrading Eyesight, Tunnel Vision, Cataract, Glaucoma, and others.
Cognitive Disability Mode: this mode provides different assistive options to help users with cognitive impairments such as Dyslexia, Autism, CVA, and others, to focus on the essential elements of the website more easily.
ADHD Friendly Mode: this mode helps users with ADHD and Neurodevelopmental disorders to read, browse, and focus on the main website elements more easily while significantly reducing distractions.
Blindness Mode: this mode configures the website to be compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A screen-reader is software for blind users that is installed on a computer and smartphone, and websites must be compatible with it.
Keyboard Navigation Profile (Motor-Impaired): this profile enables motor-impaired persons to operate the website using the keyboard Tab, Shift+Tab, and the Enter keys. Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.
Additional UI, design, and readability adjustments
Font adjustments – users, can increase and decrease its size, change its family (type), adjust the spacing, alignment, line height, and more.
Color adjustments – users can select various color contrast profiles such as light, dark, inverted, and monochrome. Additionally, users can swap color schemes of titles, texts, and backgrounds, with over 7 different coloring options.
Animations – epileptic users can stop all running animations with the click of a button. Animations controlled by the interface include videos, GIFs, and CSS flashing transitions.
Content highlighting – users can choose to emphasize important elements such as links and titles. They can also choose to highlight focused or hovered elements only.
Audio muting – users with hearing devices may experience headaches or other issues due to automatic audio playing. This option lets users mute the entire website instantly.
Cognitive disorders – we utilize a search engine that is linked to Wikipedia and Wiktionary, allowing people with cognitive disorders to decipher meanings of phrases, initials, slang, and others.
Additional functions – we provide users the option to change cursor color and size, use a printing mode, enable a virtual keyboard, and many other functions.
Browser and assistive technology compatibility
We aim to support the widest array of browsers and assistive technologies as possible, so our users can choose the best fitting tools for them, with as few limitations as possible. Therefore, we have worked very hard to be able to support all major systems that comprise over 95% of the user market share including Google Chrome, Mozilla Firefox, Apple Safari, Opera and Microsoft Edge, JAWS and NVDA (screen readers), both for Windows and for MAC users.
Notes, comments, and feedback
Despite our very best efforts to allow anybody to adjust the website to their needs, there may still be pages or sections that are not fully accessible, are in the process of becoming accessible, or are lacking an adequate technological solution to make them accessible. Still, we are continually improving our accessibility, adding, updating and improving its options and features, and developing and adopting new technologies. All this is meant to reach the optimal level of accessibility, following technological advancements. For any assistance, please reach out to